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Frequently Asked Questions

Kleenex® Water Fresh™ Wipes are infused with at least 95% pure water and a gentle cleanser to provide a water fresh cleansing. We know our customers regard soap and water as the highest level of hygiene and we aim to provide that ‘Water Fresh’ feeling anywhere, anytime. 

At Kleenex® we lead our product development based on our customers’ preferences. Most of our customers prefer a wet product for specific hygiene tasks related to their hands and face. We developed Kleenex® Water Fresh™ Wipes to meet and exceed these expectations. This does not mean that a dry tissue product can be replaced completely, it simply has a different hygiene role to play. 

Kleenex® Water Fresh™ Wipes comprise of a lotion-infused wipe. The lotion is made up of at least 95% pure water and a gentle cleanser. Our Kleenex® Water Fresh™ Gentle wipes are made of 60% natural wood pulp and our Antibacterial wipes are made with a polymer-mix basesheet in order to deliver stable antibacterial action.

Kleenex® Water Fresh™ Wipes are used to clean and refresh hands and face especially when liquids, sticky food, oil or sweat come in to play. There are plenty of occasions when a dry tissue is just not enough for our customers and they would much rather prefer a wet solution, which is gentle and highly effective. 

Kimberly-Clark believes that improved customer understanding of the proper disposal of wet wipes, including through improved labelling of non-flushable products, is key to reducing improper disposal of wipes. Huggies® Baby Wipes and Kleenex® wipes should not be flushed and are clearly labelled with an industry-approved ‘Do Not Flush’ logo on the front of pack.  K-C has been working with stakeholders including water companies and trade associations for many years on initiatives to reduce the impact of non-flushable wipes in the environment.  Most recent events includes a cross-industry meeting with DEFRA, supporting a Water UK sponsored Wipes in the Sewer Study, as well as revision of the INDA/EDANA’s Non-Flushable labelling code of practice.

Kleenex® Allergy Comfort is a new product proposition specifically intended to offer comfort from the symptoms of runny nose and watery eyes typically associated with allergy sufferers. The Kleenex® Allergy Comfort™ range includes facial tissues and wipes and is dermatologically tested, with zero added fragrances, inks and dyes and ophthalmologically-tested to be suitable for use around the eyes. 

Kleenex® Allergy Comfort™ tissues are extremely gentle and ultra-absorbent, offering instant comfort on the symptoms of runny nose and watery eyes. They are hypoallergenic and are produced with a patented technology that reduces linting & dust.

Kleenex® Water Fresh™ wipes Allergy comfort are designed to wipe away allergens and offer an instant refreshing feeling. They contain 99%  pure water and are produced with a patented technology to be thick, soft and cloth like."

Kleenex® Allergy Comfort is specifically intended to offer comfort from runny nose and watery eyes typically associated with allergy sufferers. 

However, the product is not a medical device and has no medicinal effect which means it does not provide active action against allergy symptoms.

Ophtalmologically tested means that the product has been tested to be safe for use around eyes under the supervision of a board-certified Ophthalmologist.

Through intense studies it has been demonstrated that Kleenex® Allergy Comfort™ Water Fresh™ Wipes  effectively wipe away allergens from surfaces and skin. Allergy Comfort dust, pet hair, mould and hay fever wipes provide a good solution for allergy sufferers who may typically wash their face to help remove allergens, allowing them to maintain their habits even when they are on the go.

Independent testing demonstrates that 86% of allergy sufferers agreed that Kleenex® Allergy Comfort™ Water Fresh™ Wipes would help them manage their symptoms.

The Kleenex® Proactive Care™ Hygiene Masks for Adults are 157.5 x 9.5cm and the size of The Kleenex® Proactive Care™ Hygiene Masks for  Kids are 145 x 9cm. 

Face coverings are not suitable for children under 3 years of age. It is recommended that children between 3 and 12 years are supervised while wearing the a face covering.

Public Health England advises that children under 3 should not wear face masks and any child who is not able to remove the masks on their own should not be wearing a face covering. It is important that if your child is wearing a face covering that it is not making it difficult for them to breathe.

NOTE: The minimum age criteria can be higher in function of the national recommendations. At Kleenex®, our customers' safety is paramount. Kleenex® follow the guidelines set by the national recommendations.  

Your mask should be stored in a cool, dry and ventilated place away from open fire, corrosive and harmful gases. Avoid exposing the mask to heavy pressure, direct sunlight, excessive moisture and snow during transportation.


Our masks are NOT a Medical Device in the sense of Regulation (EU) 2017/745 (surgical masks) . 

Our masks are also NOT a Personal Protective Equipment in the sense of Regulation (EU) 2016/425 (filtering masks type FFP2).

Our masks are not biodegradable and cannot be recycled.

According to the World Health Organization’s health guidelines, soiled tissues and used face masks must only be thrown into lidded litter bins.

The product is supplied in a 50ml sized bottle with a flip-cap lid.

Yes, the bottle is made from polyethylene terephthalate (PET) and the cap is made from polypropylene (PP). Both are fully recyclable.

Dermatological testing has been carried out on this product and is deemed safe to use on skin.

Kleenex® Proactive Care™ Antibacterial Hand Gel is designed to be used on healthy skin only. If you have a skin condition, please seek medical advice before using this product.

The skin kind formula in our antibacterial gel contains contains Glycerin which is a well-known emollient known to help moisturise the hands after use of the product.

Most hand sanitizers, including Kleenex® Proactive Care™ Antibacterial Hand Gel, are highly flammable and should be used with appropriate precautions.

The product should be stored in a cool, dry place away from any flammable sources.

If you have been swimming, it is recommended that you wash your hands before consuming food and drink. If soap and water is not available, Kleenex® Proactive Care™ Antibacterial Hand Gel will provide a solution to help.

Kleenex® Proactive Care™ Hygienic Hand Towels are a solution that delivers one clean, fresh and dry towel every time you wash your hands in the home bathroom or kitchen.

The single-use, disposable hand towel from Kleenex® provides a unique new product that addresses our customers' growing concerns with hand hygiene and is a means to help maintain their families' health and wellness.

Hand washing is still the best way to prevent the spread of germs.

Handwashing followed by drying with a disposable paper hand towel means you can be confident that you are drying your hands with a hand towel that is clean, fresh and dry.

The clever design helps to prevent towels ripping when being pulled from the box, and ensures only single towels are dispensed each time, reducing wastage. You can dispense Kleenex® Proactive Care™ Hygiene Hand Towels with one hand.

Patented technology used in our Kleenex® Proactive Care™ Hygiene Hand Towels results in absorbency, ensuring that they deliver a clean and fresh user experience. The hand towels are soft, strong and are made with absorbent 3 ply sheets.

No, our hand towels are not scented. They are fragrance-free and do not use any inks or dyes.

Our Kleenex® Proactive Care™ Hygiene Hand Towel packaging is splash proof which makes them ideal to store in any sink areas in the house such  as the bathroom, cloakroom, kitchen or utility room.

Have the confidence of Kleenex® in every room of your house.

Yes, Kleenex® source all fibres and packaging materials from responsible sources and are FSC certified, giving assurance that they are made from or contain wood that comes from FSC certified forests.

These forests are managed to meet the social, economic and ecological needs of present and future generations. Our hand towels carry the European Ecolabel and is Food-Contact Certified. 

The packaging is also 100% recyclable.

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